Rare Diamond Boutique understands that ordering can sometimes be tough as a woman.We try our hardest to make your shopping experience the best possible. After all, our Rare Diamond Boutique customers are the most beautiful out there!
- Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to us.
We accept EXCHANGES ONLY in perfect condition of the same item. (Any items purchased during a sale is non-returnable) ANY WORN OR DAMAGED ITEMS WILL NOT BE ACCEPTED.
- You may exchange merchandise within 10 business days of receipt of purchase.
- The shipping and handling fees are non-refundable.
- Since many of our items are limited quantities, we may occasionally sell out of an item. If this happens, we will notify you via email.
- Pickup items cannot be exchanged before you actually pickup the item/items.
Returns must be post marked within 10 business days of the date you receive your shipment. No exceptions. Any returns postmarked after 10 days of the date you receive will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back.
***No obsessive returns***
Items that CANNOT be returned are listed below
- Ebook(Digital Downloads) CLEARANCE,ACCESSORIES,SALE ITEMS,DISCOUNTED ITEMS,BODY SUITS,WHITE ITEMS,LEGGINGS,SWIMSUITS, FITNESS WEAR AND LINGERIE SALES ARE FINAL AND ARE NON-RETURNABLE. WE ENFORCE THIS POLICY STRICTLY AND RETURNS WILL NOT BE ACCEPTED.
DEFECTIVE OR DAMAGED MERCHANDISE
Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. No exceptions. If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected for any store credit or refund. firstname.lastname@example.org
DEFECTIVE/DAMAGED ITEMS PROCESS:
- Use your smartphone to take pictures of the defective or damaged area and email the images to email@example.com, including the tag in the image showing it is still attached
- .Indicate "Defective" or "Damaged" in the subject line.
- Include your First and Last name and order #
• Please notify us before returning any items at firstname.lastname@example.org
• Returns must be post marked within 10 (ten) days of the date you receive your shipment.
• Returns must be received in original, unused condition with tags ATTACHED and a copy of or the original invoice or return form included. If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit.
**If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.
• Store credit is issued within 5 business days of the return arriving to Rare Diamond Boutique. You are notified via email that store credit has been issued, along with instructions on how to redeem it. It will be located behind “Use Store Credit” under Payment Method on the Checkout page.
ANY ITEMS REJECTED FOR A RETURN WILL REQUIRE A RESHIPPING FEE. IF WE DO NOT RECEIVE THE RESHIPPING FEE IN 7 DAYS, WE WILL DONATE ALL ITEMS TO CHARITY.
Please notify us for return shipping address at : email@example.com
Thank you again for your business!
All the Best,
Your Rare Diamond Team